Last Updated: June 19, 2026
1. Introduction
IQ Investigation Private Detective Agency ("we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our investigation services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, postal address, and identification documents provided during consultation or service engagement.
- Case-Related Information: Details about your investigation requirements, subjects of investigation, and any supporting documents or evidence you provide.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.
- Communication Records: Records of phone calls, emails, WhatsApp messages, and form submissions made to our agency.
3. How We Use Your Information
We use collected information for the following purposes:
- To provide, manage, and deliver investigation services you request
- To communicate with you about your case, updates, and reports
- To process payments and maintain financial records
- To improve our website, services, and customer experience
- To comply with legal obligations and respond to lawful requests
- To send promotional communications (only with your explicit consent)
4. Confidentiality & Data Security
As a private detective agency, confidentiality is fundamental to our operations. We implement industry-standard security measures including:
- Encrypted data storage and transmission (SSL/TLS)
- Access controls limiting data access to authorized personnel only
- Secure physical storage for case files and evidence
- Regular security audits and staff confidentiality training
- Non-disclosure agreements with all employees and contractors
5. Information Sharing
We do NOT sell, trade, or rent your personal information. We may share information only in these circumstances:
- With your explicit written consent
- With law enforcement when required by valid legal process (court order, subpoena)
- With trusted service providers who assist our operations (under strict confidentiality agreements)
- To protect the rights, property, or safety of IQ Investigation, our clients, or others
6. Data Retention
We retain case-related data for a period of 7 years after case closure, or as required by applicable law. Website usage data is retained for up to 24 months. You may request deletion of your data subject to legal retention requirements.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
8. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand visitor behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect some website features.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related inquiries, contact our Data Protection Officer:
